Greet guests warmly and ensure a high level of customer satisfaction.

Handle and resolve guest complaints promptly and professionally.

Supervise, coordinate, and guide dinning staff and service team members.

Assist in staff training, development, and performance evaluation.

Ensure proper table setup, cleanliness, and presentation standards.

Manage reservations, seating arrangements, and smooth guest flow.

Coordinate with kitchen staff to ensure timely and accurate order delivery.

Promote menu items and special offers to increase sales.

Use effective upselling techniques to enhance revenue.

Maintain records of guest feedback, complaints, and daily operations.

Report operational issues and concerns to management.

Ensure compliance with health, safety, and hygiene standards.

Enforce company policies and maintain service quality standards.