Always greet and welcome guests promptly in a warm and friendly manner

Always thank and give fond farewell to guests conveying anticipation for their next visit

Ensure guests are serviced within the specified time

Has a good knowledge of menu and presentation standards

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette

Able to answer any questions regarding the menu and assist with menu selections

Able to anticipate any unexpected guest need and react promptly and tactfully

Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm

Serve food courses and beverages to guests

Set tables according to the type of event and service standards

Record transactions/orders in Point of Sales systems at the time of order

Communicate with the kitchen regarding any menu questions, the length of wait, and product availability

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Check with guests to ensure satisfaction with each food course and beverages

Responsible for clearing, collecting, and returning food and beverage items to the proper area

Maintain cleanliness of work areas, china, glass, etc. throughout the shift

Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly

Present accurate final bill to guests and process payment

Perform shift closing on the Point of sales terminal and tally cash and credit card settlements

Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas

Ensures that hotel brand standards and SOPs are consistently implemented

Work with fellow staff and management to ensure that the restaurant achieves its full potential