Job Summary: The Training Manager for Servers will design, implement, and oversee training programs that empower servers to deliver exceptional service across all restaurant locations. This role will focus on standardizing service quality, enhancing customer engagement skills, and fostering a culture of teamwork and hospitality. The ideal candidate is a dedicated professional with a background in training, hospitality, and customer service, skilled at creating engaging learning experiences.


Key Responsibilities:

* Develop and Implement Training Programs: Create training modules for new hires and ongoing development for servers, focusing on service standards, menu knowledge, customer engagement, and hospitality excellence.

* Conduct Training Sessions: Facilitate in-person trainings, role-playing scenarios, workshops, and interactive activities to enhance the service team's skills and confidence.

* Assess and Evaluate Performance: Regularly assess servers’ performance through observations, customer feedback, and evaluations, providing coaching to reinforce skills and address improvement areas.

* Standardize Service Practices: Establish and enforce consistent service standards across locations, ensuring servers adhere to brand expectations in customer interactions, presentation, and professionalism.

* Develop Training Materials: Create comprehensive training materials, including manuals, guides, and checklists, that align with brand values and service objectives.

* Collaborate with Management: Partner with location managers to address training needs, refine programs, and align training goals with business objectives.

* Stay Current with Industry Trends: Keep up with hospitality and training trends to ensure the team remains competitive and equipped with effective techniques.

* Monitor Training Effectiveness: Collect and analyze feedback from training sessions to make continuous improvements to training content and delivery.

Qualifications:

* Bachelor’s degree in Hospitality Management, Business, Education, or related field (or equivalent experience)

* Minimum 3-5 years of experience in training or team development, preferably within a restaurant, hospitality, or service-oriented environment

* Excellent communication and presentation skills, with the ability to engage and motivate teams

* Strong organizational skills and attention to detail

* Ability to adapt training approaches to different learning styles and needs

* Passion for customer service and hospitality, with a commitment to fostering an exceptional guest experience

* Proficiency in Microsoft Office Suite and Learning Management Systems (LMS) is a plus