Manage day-to-day box office operations, implement and maintain box office standards.

Hire, schedule, train and supervise box office staff including daily and event staff.

Deliver a high level of customer service at all times including responding to inquiries from patrons regarding ticket needs, complaints and other issues.

Reconcile sales reports, payments and generate weekly deposit report.

Evaluate and set box office policies and procedures.

Ensure compliance with system controls and cash handling procedures.

Facilitate specialized ticketing campaigns, supervise group ticketing process for events as needed; group sales prospecting and sales.

Assist Promoters and other Stakeholders, act as primary liaison for local groups for ticketing.

Prepare final audits and other reports for settlement.

May include preparing rental event licensing contracts, track event contract deadlines, deposits and collection, insurance, etc. and ensure deliverables meet University requirements.

Supervise temporary, part-time students and event worker staff.