Lead, supervise, and motivate team members to achieve daily and monthly targets.

Plan and assign tasks to ensure smooth workflow and timely completion of work.

Monitor team performance and provide regular feedback, coaching, and performance evaluations.

Handle customer queries or escalations and ensure high service quality.

Coordinate with management to implement new processes, guidelines, and improvements.

Maintain team discipline, attendance, and productivity standards.

Prepare daily/weekly reports and update management on team performance and issues.

Train new team members and support continuous skill development across the team.