Oversee daily operational activities to ensure smooth workflow and high service standards.

Monitor team performance and provide guidance to junior staff to maintain productivity and professionalism.

Act as the primary point of contact for resolving customer complaints and service issues promptly and effectively.

Ensure customer satisfaction by maintaining quality service delivery and addressing feedback constructively.

Delegate tasks efficiently while ensuring staff are properly trained and equipped to meet operational goals.

Conduct regular briefings and performance evaluations to support team development and improvement.

Collaborate with other departments to streamline processes and enhance the overall customer experience.

Maintain accurate records of customer interactions, issues, and resolutions for reporting and continuous improvement.

• Working Hours: 9 to 10 hours per day

• Working Days: 6 days a week