To assist in establishment and ensure compliance of store’s short-term and long-term goals with overall company’s objectives

To follow and enforce store policies and procedures as well as company policies. Be proactive to any other duties assigned by management

To deliver and excel the benchmark customer service standards

To handle customer complaints and feedback at the spot

To oversee inventory management, ensuring that outlet is sufficiently equipped with all necessary inventories for daily operational needs

To ensure that visual display and merchandising standards are met

Responsible for managing all employees, including but not limited to proper roistering, attendance, coaching/counselling, discipline, grievance handling, terminations and evaluations and maintaining positive employee morale

Ensure accuracy in all recording & reporting; Prepare daily, weekly, monthly and other periodic reports as assigned