Manage Social Media Accounts – Post regularly on Instagram, Facebook, and other platforms to promote products, engage followers, and grow the brand.

Handle Customer Inquiries – Respond quickly and politely to DMs, comments, and messages regarding product details, pricing, and availability.

Take and Manage Orders – Receive orders through social media and maintain clear order records (name, address, product, payment status, etc.).

Coordinate Packing and Dispatch – Ensure correct items are packed neatly and prepared for delivery; maintain packaging standards of the brand.

Track Deliveries – Monitor shipments, track order status, and inform customers with updates until delivery is complete.

Deal with Customer Issues – Handle complaints, exchanges, or return requests professionally to maintain customer satisfaction.

Promote New Arrivals & Offers – Create buzz for new collections, restocks, discounts, or offers through creative and clear posts/stories.

Assist in Content Creation – Work with the team to capture photos/videos, write captions, and share engaging content that fits the brand image.