• Provide administrative assistance supporting a high volume Service team.

• Asks relevant questions regarding repair or service requests to ensure proper servicing of the vehicle.

• Open RO’s, build estimates, review technician notes and update customer information.

• Close RO’s, accept payments, assist customers with credit/financing options.

• Promptly addresses and resolves customer concerns and service follow-up issues.

• Maintains open communications with our technicians, management team and customers regarding job/repair status changes.

• Building productive working relationships with fellow employees through clear communications.

• Promotes cooperation and teamwork among technicians and support staff.

• Interacts with customers in a friendly manner, provides customers with sales materials and educates them on company promotions.

• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction

• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service.