1.Staff Management:

-Supervise, train, and evaluate resort staff, including front desk, housekeeping, maintenance, and activities personnel.

-Create work schedules and assign duties to ensure efficient operation.

-Conduct regular team meetings to communicate updates, provide training, and encourage a positive work environment.

2.Guest Services:

-Ensure a high level of customer service is provided at all times.

-Address and resolve guest complaints and issues promptly and professionally.

-Assist guests with special requests and provide information about resort amenities and local attractions.

3.Operations Management:

-Oversee the daily operations of the resort, including front desk activities, housekeeping, maintenance, and recreational facilities.

-Ensure all areas of the resort are clean, well-maintained, and compliant with safety and health standards.

-Monitor and manage inventory levels of supplies and equipment.

4.Financial Responsibilities:

-Assist in managing the resort's budget and financial performance.

-Monitor revenue and expenses, and provide reports to the Resort Manager.

-Assist in developing and implementing cost-saving measures and operational efficiencies.

5.Quality Control:

-Conduct regular inspections of guest rooms, public areas, and facilities to ensure they meet resort standards.

-Implement and maintain quality control programs to ensure high levels of cleanliness and maintenance.

-Handle feedback and implement corrective actions to improve service quality.

6.Administrative Duties:

-Maintain records and prepare reports on resort operations, staff performance, and guest feedback.

-Ensure compliance with resort policies, procedures, and regulations.

-Assist with hiring, training, and onboarding new staff members.