Oversee and manage all daily resort operations to ensure smooth and efficient functioning.

Supervise and coordinate with all departments including front office, housekeeping, kitchen, and maintenance.

Manage staff performance, training, and scheduling to maintain high service standards.

Monitor resort finances — including budgeting, expense control, and revenue management.

Ensure exceptional guest satisfaction by addressing feedback, complaints, and special requests promptly.

Plan and implement operational strategies to improve efficiency and profitability.

Maintain resort facilities, ensuring cleanliness, safety, and compliance with health and hospitality standards.

Prepare regular reports on operations, staff performance, and financial outcomes for management review.