Key Responsibilities:

1. Guest Reception: Welcome guests warmly, provide assistance, and create a friendly and professional first impression.

2. Check-in & Check-out: Handle guest check-in and check-out procedures accurately and efficiently.

3. Reservations: Manage room reservations, cancellations, and guest inquiries through phone, email, or other booking channels.

4. Guest Services: Respond to guest requests, questions, and complaints politely and provide appropriate assistance.

5. Front Desk Operations: Maintain accurate guest records, handle payments, issue bills, and manage front-desk documentation.

6. Communication & Coordination: Coordinate with housekeeping, kitchen, maintenance, and other hotel departments to ensure smooth guest services.

7. Professional Conduct: Maintain a clean and professional appearance, protect guest privacy, and follow hotel policies and safety procedures.

Note:

• English Fluency: Good spoken and written English communication skills are required.

• Duty Hours: 12 hours per day.

• The receptionist should be flexible to work according to the hotel’s shift schedule and operational requirements.