1. Welcome and greet guests in a professional and friendly manner.

2. Handle check-in and check-out procedures efficiently.

3. Manage room reservations, cancellations, and confirmations.

4. Answer phone calls, emails, and guest inquiries promptly.

5. Maintain accurate guest records and billing information.

6. Coordinate with housekeeping and other departments for smooth operations.

7. Provide information about hotel services, facilities, and local attractions.

8. Resolve guest complaints or concerns with professionalism.

Note: Duty hour – 9 hours.