The receptionist plays a critical role in ensuring a positive first impression of the hotel/organization. This individual is responsible for managing the front desk, assisting guests with check-ins/check-outs, handling phone inquiries, and providing information about the property and services. A warm and welcoming demeanor is essential, as the receptionist is the first point of contact for guests or clients.

Key Responsibilities:

1. Guest Service & Communication:

   • Greet guests warmly and professionally as they arrive.
   • Check-in/check-out guests promptly and accurately, providing them with relevant information.
   • Handle reservations, confirmations, and cancellations via phone, email, and in-person interactions.
   • Answer general inquiries, including information on amenities, directions, and local attractions.
   • Manage guest complaints or issues and escalate to management when needed.

2. Administrative Support:

   • Maintain accurate records of guest arrivals, departures, and reservations.
   • Process payments and provide receipts for services rendered.
   • Keep track of inventory (e.g., room keys, office supplies) and report low stock to management.
   • Perform light administrative duties, including filing, data entry, and handling correspondence.

3. Security & Safety:

   • Monitor the building's security by ensuring that only authorized individuals enter the premises.
   • Maintain a safe environment by following all hotel or company safety policies and procedures.
   • Assist with emergency procedures, if necessary, and inform guests of important safety information.

4. Collaboration & Teamwork:

   • Work closely with housekeeping, maintenance, and other hotel departments to ensure smooth guest service.
   • Support team members during high-traffic periods, ensuring excellent service is maintained throughout the property.

5. Technology and Systems:

   • Operate the hotel’s or organization’s reservation system, ensuring all guest data is up-to-date.
   • Assist guests with Wi-Fi, phone, and other technology-related inquiries.

Skills & Qualifications:

• Education: High school diploma or equivalent required; additional education or certifications in hospitality management is a plus.
• Experience: Previous experience in customer service or a front-desk role preferred, especially in the hospitality industry.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to handle multiple tasks in a busy environment.
  • able to use   office software and hotel management systems 
• Personal Attributes:
  • Friendly, approachable, and professional demeanor.
  • Ability to stay calm under pressure and solve problems quickly.
  • A strong commitment to customer service excellence.

Working Conditions:

• The receptionist may be required to work in shifts, including evenings, weekends, and holidays.
• The role may involve standing for extended periods and occasional lifting of light packages.

Salary & Benefits:

• Competitive salary based on experience.