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Receptionist
Dhampus Nana Holiday Homes

अन्तिम मिति:   2024 Dec 30

खाली पद : 1 people
स्थान : Dhampus, Machhapuchchhre, Gandaki Province
तलब :
Negotiable
लिङ्ग : प्राथमिकता छैन
शिक्षा :
+2 / Intermediate Pass (प्राथमिकता)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : नियमित
कामको अनुभव
:
3 Years (आवश्यक)

व्यक्तिगत गुणहरू:

जिम्मेवारी कडा परिश्रम स्वच्छता सिक्न इच्छुक इमानदार

सुविधाहरू:

कम्पनी सम्झौता अनुसार खाना र बास
कामको विवरण

The receptionist plays a critical role in ensuring a positive first impression of the hotel/organization. This individual is responsible for managing the front desk, assisting guests with check-ins/check-outs, handling phone inquiries, and providing information about the property and services. A warm and welcoming demeanor is essential, as the receptionist is the first point of contact for guests or clients.

Key Responsibilities:

  1. Guest Service & Communication:

    • Greet guests warmly and professionally as they arrive.
    • Check-in/check-out guests promptly and accurately, providing them with relevant information.
    • Handle reservations, confirmations, and cancellations via phone, email, and in-person interactions.
    • Answer general inquiries, including information on amenities, directions, and local attractions.
    • Manage guest complaints or issues and escalate to management when needed.
  2. Administrative Support:

    • Maintain accurate records of guest arrivals, departures, and reservations.
    • Process payments and provide receipts for services rendered.
    • Keep track of inventory (e.g., room keys, office supplies) and report low stock to management.
    • Perform light administrative duties, including filing, data entry, and handling correspondence.
  3. Security & Safety:

    • Monitor the building's security by ensuring that only authorized individuals enter the premises.
    • Maintain a safe environment by following all hotel or company safety policies and procedures.
    • Assist with emergency procedures, if necessary, and inform guests of important safety information.
  4. Collaboration & Teamwork:

    • Work closely with housekeeping, maintenance, and other hotel departments to ensure smooth guest service.
    • Support team members during high-traffic periods, ensuring excellent service is maintained throughout the property.
  5. Technology and Systems:

    • Operate the hotel’s or organization’s reservation system, ensuring all guest data is up-to-date.
    • Assist guests with Wi-Fi, phone, and other technology-related inquiries.

Skills & Qualifications:

  • Education: High school diploma or equivalent required; additional education or certifications in hospitality management is a plus.
  • Experience: Previous experience in customer service or a front-desk role preferred, especially in the hospitality industry.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong attention to detail and organizational abilities.
    • Ability to handle multiple tasks in a busy environment.
    • able to use   office software and hotel management systems 
  • Personal Attributes:
    • Friendly, approachable, and professional demeanor.
    • Ability to stay calm under pressure and solve problems quickly.
    • A strong commitment to customer service excellence.

Working Conditions:

  • The receptionist may be required to work in shifts, including evenings, weekends, and holidays.
  • The role may involve standing for extended periods and occasional lifting of light packages.

Salary & Benefits:

  • Competitive salary based on experience.

यस समयमा कुनै समान कामहरू उपलब्ध छैन