Warmly greet and assist guests. ·

Efficiently manage check-ins and check-outs. ·

 Provide information on hotel services and local attractions.

· Address guest inquiries and concerns professionally.

· Handle room reservations in person and via phone.

· Ensure the accuracy of reservation details and payments.

· Confirm reservations and maintain rate knowledge.

· Collect payments accurately (cash, cards, electronic).

· Reconcile cash register daily.

· Manage petty cash and maintain records.

· Build positive guest relationships.

· Address and resolve guest issues.

· Escalate complex matters when needed.

· Maintain an organized front desk.

· Perform basic administrative tasks.

· Assist with billing and invoicing.