•    Supervise day-to-day functioning across all outlets

•    Ensure hygiene, taste, customer service, and discipline meet company standards

•    Monitor inventory, minimize wastage, and enforce cost controlTeam Leadership

•    Lead outlet managers and ensure proper team scheduling

•    Support hiring, training, and performance tracking of outlet staff

•    Ensure staff grooming, punctuality, and discipline policies are followedSales & Systems Monitoring

•    Track daily sales reports and outlet performance

•    Handle escalated complaints and maintain high satisfaction scoresCentral Kitchen & Dispatch Coordination

•    Communicate with central kitchen for stock and delivery

•    Monitor dispatch accuracy, product freshness, and timing