Vacancy Announcement: Operations Manager (F&B)

Company: The Chiya Spot Location: Kathmandu (with regular visits to outlets & franchise locations)

Position Overview

The Chiya Spot is looking for an experienced Operations Manager to oversee end-to-end daily operations of company-owned outlets, franchise outlets, and the central kitchen. This role is crucial in ensuring operational excellence, consistency, cost control, staff performance, and brand standards across all locations.

We are looking for someone who has hands-on experience in the food & beverage industry, understands multi-outlet operations, and can take ownership without micromanagement.

Key Responsibilities

1. Outlet Operations (Company-Owned & Franchise)

• Oversee day-to-day operations of all outlets to ensure smooth functioning

• Ensure SOPs, hygiene standards, service quality, and brand guidelines are strictly followed

• Conduct regular outlet audits (cleanliness, service, stock, wastage, discipline)

• Monitor daily sales, expenses, and operational issues and take corrective action

• Coordinate with franchise partners and ensure operational compliance

2. Central Kitchen Management

• Manage daily operations of the central kitchen

• Ensure production planning, quality control, food safety, and timely dispatch

• Control food cost, portion consistency, wastage, and inventory

• Maintain proper documentation, recipes, and standard procedures

3. Team & Manpower Management

• Supervise outlet supervisors, kitchen heads, and key staff

• Ensure proper staff deployment, shift planning, and productivity

• Conduct training for new and existing staff on SOPs, hygiene, and service

• Handle staff performance monitoring, discipline, and operational feedback

4. Cost Control & Reporting

• Monitor food cost, labor cost, and operational expenses

• Analyze consumption reports and wastage

• Prepare and submit weekly and monthly operational reports

• Identify inefficiencies and implement improvements

5. Process Improvement & Expansion Support

• Improve systems, workflows, and operational processes

• Support new outlet openings and franchise onboarding

• Act as a bridge between management and ground teams

Required Qualifications & Experience

• Minimum 3–5 years of experience in F&B operations (multi-outlet experience preferred)

• Prior experience as Operations Manager / Area Manager / Outlet Manager

• Strong understanding of restaurant operations, central kitchen systems, and franchise models

• Ability to manage pressure, manpower, and multiple locations

• Strong leadership, communication, and problem-solving skills

• Must be hands-on, disciplined, and detail-oriented

What We’re Looking For (Important Points)

• Someone who can run operations independently, not just report problems

• Strong control over hygiene, consistency, and cost

• Experience dealing with franchise partners and multiple teams

• A person who understands that systems > shortcuts

• Long-term mindset to grow with the brand

Salary & Benefits

• Salary: 50000 /-

• Growth opportunity in a rapidly expanding brand

• Authority to build systems and lead operations