Responsibilities

 Manage large amounts of inbound and outbound calls in a timely manner

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships and trust with customer

 Follow communication “scripts” when handling different topics

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or

alternatives

 Basic Computer Knowledge of excel and word

 Build sustainable relationships and engage customers by taking the extra mile

 Keep records of all conversations in our call center database in a comprehensible way

 Frequently attend educational seminars to improve knowledge and performance level

 Provide accurate, valid and complete information by using the right methods/tools

 Meet personal/customer service team sales targets and call handling quotas

 Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Take the extra mile to engage customers

 Meet personal/team qualitative and quantitative targets