Oversee daily operations of the hospitality outlet to ensure smooth and efficient service.

Manage and supervise all staff, including scheduling, performance, and discipline.

Ensure high standards of customer service and handle guest complaints professionally.

Monitor sales, revenue, and expenses to achieve business targets and profitability.

Coordinate with kitchen, bar, and service teams for seamless operations.

Maintain inventory control and ensure timely ordering of supplies and stock.

Ensure compliance with hygiene, safety, and hospitality standards at all times.

Develop and implement strategies to improve customer satisfaction and business growth.

Prepare reports on daily operations, sales, and staff performance for management review.

Train, motivate, and guide staff to maintain a productive and positive work environment.