Key Responsibilities:

1. Oversee and support the smooth day-to-day operations of the resort.

2. Supervise staff performance, attendance, discipline, and overall productivity.

3. Coordinate effectively with all departments to ensure seamless resort operations.

4. Maintain high standards of guest service, hospitality, hygiene, and professionalism.

5. Address guest inquiries, feedback, and complaints promptly and professionally.

6. Monitor inventory, supplies, maintenance requirements, and operational efficiency.

7. Prepare and submit regular operational reports and updates to senior management.

8. Support management in implementing company policies, business initiatives, events, and service improvement strategies.

   Note:

   Duty Hour: 8 hours

   Working Days: 6 days a week