Greet and welcome guests professionally, ensuring a positive first impression

Handle guest check-in and check-out procedures efficiently

Manage front desk operations, including reservations, inquiries, and phone calls

Provide accurate information about services, facilities, and local attractions

Handle guest complaints or requests promptly and escalate when necessary

Maintain records, guest logs, and front office documentation accurately

Coordinate with housekeeping, security, and other departments for smooth operations

Ensure cleanliness, organization, and professionalism at the front desk area