• Overseeing personnel, including receptionists, kitchen staff, and office employees.

• Monitoring employee performance and conducting regular evaluations to help improve

customer service.

• Collecting payments and maintaining records of budgets, funds, and expenses.

• Welcoming and registering guests once they arrive.

• Resolving issues regarding hotel services, amenities, and policies.

• Organizing activities and assigning responsibilities to employees to ensure productivity.

• Creating and applying a marketing strategy to promote the hotel’s services and amenities.

• Coordinating with external parties, including suppliers, travel agencies, and conference

planners.

• Evaluating hotel performance and ensuring compliance with health and safety rules.

• Partaking in financial activities, including establishing room rates, setting budgets, and

assigning funds to departments.