About the job

As a Helpdesk Executive, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients while learning about the entire post-sales process along the way. This is an entry-level position.

Your Key Responsibilities

• Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
• System Setup, Configuration & Implementation
• End-User Training & Post-Implementation Support

Basic Requirements

• Solid foundational knowledge in accounting.
• Prior experience with ERP software development companies, resellers, consultancies, or as an end-user.
• Hands-on experience with Accounting and CRM software.
• Excellent verbal and written communication skills.
• Minimum Bachelor's degree with at least 1 year of relevant experience (BBA, BIM, BBS preferred).
• Professional Proficiency in English, Hindi and Nepali.
• Must have own transportation.

Benefits

• Coverage of fuel expenses.
• Comprehensive Social Security Fund (SSF).
• A management team that supports your growth and learning
• Work Schedule: Monday to Friday, 09:00 AM to 06:00 PM.