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Helpdesk Executive
FACT Software Group

अन्तिम मिति:   2024 Nov 21

खाली पद : 1 people
स्थान : Sanepa Indrayani Mandir, Lalitpur, Bagmati Province
तलब :
Negotiable
लिङ्ग : प्राथमिकता छैन
शिक्षा :
Bachelor's Degree (आवश्यक)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : नियमित
कामको अनुभव
:
1 Years (आवश्यक)

प्राविधिक सीपहरु:

ग्राहक सेवा व्यवस्थापन कौशल Accounting अन्तरव्यक्तिगत कौशलता भएको विश्लेषणात्मक कौशल आवश्यकताहरू भेला गर्ने
कामको विवरण

About the job

As a Helpdesk Executive, you will wear many hats and have the opportunity to progress within the company. You will work closely with our Implementation and Support team to deliver high-quality customer service to our clients while learning about the entire post-sales process along the way. This is an entry-level position.

Your Key Responsibilities

  • Pre-implementation Requirement Gathering, Business Process Mapping and Functional Requirements Documentation (FRD)
  • System Setup, Configuration & Implementation
  • End-User Training & Post-Implementation Support

Basic Requirements

  • Solid foundational knowledge in accounting.
  • Prior experience with ERP software development companies, resellers, consultancies, or as an end-user.
  • Hands-on experience with Accounting and CRM software.
  • Excellent verbal and written communication skills.
  • Minimum Bachelor's degree with at least 1 year of relevant experience (BBA, BIM, BBS preferred).
  • Professional Proficiency in English, Hindi and Nepali.
  • Must have own transportation.

Benefits

  • Coverage of fuel expenses.
  • Comprehensive Social Security Fund (SSF).
  • A management team that supports your growth and learning
  • Work Schedule: Monday to Friday, 09:00 AM to 06:00 PM.

यस समयमा कुनै समान कामहरू उपलब्ध छैन