| खाली पद | : | 1 people |
| स्थान | : | Begnas Lake, Pokhara, Gandaki Province |
| तलब | : | Negotiable |
| लिङ्ग | : | प्राथमिकता छैन |
| शिक्षा | : |
+2 / Intermediate Pass (आवश्यक)
|
| कामको श्रेणी | : | मध्य श्रेणी |
| कामको प्रकार | : | पुरै समय |
| सिफ्ट | : | नियमित |
कामको अनुभव
| : |
2 Years (आवश्यक)
|
| कागजातहरू | : | Citizenship , CV |
प्राविधिक सीपहरु:
उत्कृष्ट लिखित र मौखिक संचार कौशल बलियो पारस्परिक र समस्या समाधान गर्ने क्षमता लिखित र मौखिक रुपमा ग्राहाकसँग बोल्न सक्ने एमएस अफिस कौशल ग्राहक सेवा लेखन तथा बोलाइ दुवैमा अंग्रेजी र नेपाली भाषामा दक्ष। Problem Solving and Conflict Resolutionव्यक्तिगत गुणहरू:
इमानदार विश्वसनीयता विश्वाशसिलो कडा परिश्रम काम एक साथ गर्न सक्ने विवरणका सुक्ष्म कुरामा ध्यान दिने तनावपूर्ण वातावरणमा शान्त मन राख्न सक्नेआवश्यक ज्ञान:
Maintain good behavior to customers and visitorsसुविधाहरू:
अनुभवको आधारमा प्रतिस्पर्धी तलबSummary: Serve as the primary point of contact for guests, delivering exceptional customer service to ensure a positive, memorable experience. Handle inquiries, resolve issues, coordinate guest services, and liaise between guests and internal departments.
Key Responsibilities:
Greet and welcome guests warmly; manage check-ins/check-outs where applicable.
Respond promptly to guest inquiries by phone, email, and in person; provide accurate information about services, facilities, and local attractions.
Handle complaints and service recovery professionally, escalating to management when necessary and following up to ensure resolution.
Coordinate guest requests (reservations, transportation, special amenities, dietary needs, room preferences, event arrangements).
Maintain detailed guest records and preferences in the property management/CRM system.
Communicate guest feedback and service issues to relevant departments (housekeeping, maintenance, F&B) and monitor follow-through.
Prepare and deliver VIP/arrival packages, welcome notes, and special occasion arrangements.
Monitor lobby/concierge area for cleanliness and readiness.
Assist with billing inquiries, payment processing, and basic cashiering if required.
Support pre-arrival planning for groups and events.
Uphold company policies, safety, and confidentiality standards.
Qualifications:
High school diploma; college coursework or degree in hospitality, tourism, or related field preferred.
2–3 years customer service or hospitality experience; experience in front desk, concierge, or guest relations preferred.
Familiarity with property management systems and CRM tools is an advantage.
Working Conditions:
Fast-paced environment with frequent guest interaction.
Preferred:
Certification in hospitality/customer service or concierge training.
Local knowledge of attractions, transportation, and services.
Application: Submit resume and brief cover letter detailing relevant guest-service experience and language skills to [email protected] or +977 9851121003