Greet and welcoming guests in a friendly and professional way upon arrival

- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

- Respond to guest inquiries and complaints in a timely and professional manner

- Overseeing VIP guests, arrivals and departures

- Meet or exceed guest satisfaction goals and objectives

- Coordinating and multi-tasking job duties in a busy environment

- Provide detailed information about hotel facilities, services, and local attractions

- Make reservations for guests and assist with transportation arrangements

- Detailed information regarding arrivals and room requirements.

- Have up to date information on daily room occupancy

- Co-ordinate with housekeeping for clearing of rooms.

- Coordinate with other hotel departments to ensure guest satisfaction as per hotel standards.

- Follow up with guests to ensure their stay was enjoyable and address any issues

- Collect Guest feedback during guest departure along with his likes and dislikes

- Maintain accurate records of guest interactions

- Perform basic cashier activities as and when required

- Give proper and complete handover to the next shift

- Follow the rules and policies laid down by the management