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Guest Relations Executive
Club Himalaya

अन्तिम मिति:   2023 Dec 09

खाली पद : 1 people
स्थान : Nagarkot, Changunarayan, Bagmati Province
तलब :
Negotiable
लिङ्ग : महिला
शिक्षा :
+2 / Intermediate Pass (आवश्यक)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : नियमित
कामको अनुभव
:
1 Years (आवश्यक)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Meet or exceed guest satisfaction goals Have up to date information on daily occupancy Perform basic cashier activities as required

व्यक्तिगत गुणहरू:

Honest Loyal and flexibility Flexible Hygiene

आवश्यक ज्ञान:

Follow the rules and policies by management Previous guest relations experience preferred Ability to multitask and prioritize tasks Positive attitude and willingness to learn
कामको विवरण
    1. Greet and welcoming guests in a friendly and professional way upon arrival

    2. - Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

    3. - Respond to guest inquiries and complaints in a timely and professional manner

    4. - Overseeing VIP guests, arrivals and departures

    5. - Meet or exceed guest satisfaction goals and objectives

    6. - Coordinating and multi-tasking job duties in a busy environment

    7. - Provide detailed information about hotel facilities, services, and local attractions

    8. - Make reservations for guests and assist with transportation arrangements

    9. - Detailed information regarding arrivals and room requirements.

    10. - Have up to date information on daily room occupancy

    11. - Co-ordinate with housekeeping for clearing of rooms.

    12. - Coordinate with other hotel departments to ensure guest satisfaction as per hotel standards.

    13. - Follow up with guests to ensure their stay was enjoyable and address any issues

    14. - Collect Guest feedback during guest departure along with his likes and dislikes

    15. - Maintain accurate records of guest interactions

    16. - Perform basic cashier activities as and when required

    17. - Give proper and complete handover to the next shift

    18. - Follow the rules and policies laid down by the management


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