Job Summary

The Front Desk & Guest Relations Executive is responsible for providing warm, professional, and personalized service to guests throughout their stay. The role involves handling check-in and check-out, guest requests, inquiries, complaints, and ensuring a smooth and memorable guest experience.

Key Responsibilities

• Welcome and greet guests in a professional and friendly manner.

• Handle guest check-in and check-out procedures efficiently.

• Manage room assignments, reservations, billing, and guest accounts.

• Provide accurate information about hotel facilities, services, and local attractions.

• Handle guest complaints professionally and ensure appropriate follow-up.

• Coordinate with Housekeeping, F&B, Maintenance, and other departments to resolve guest requirements.

• Maintain accurate guest records and ensure confidentiality of guest information.

• Assist with VIP arrivals, special occasions, and personalized guest arrangements.

• Handle cash, card payments, and other front-office transactions accurately.

• Maintain professional grooming and the service standards of the hotel.

• Ensure compliance with hotel policies, procedures, and safety standards.

  Note:

  Duty Hour: 9 hours

  Working Days: 6 days a week

  This vacancy is for a 4-star hotel property. Candidates with relevant experience in a 4-star or higher-standard hospitality environment will be preferred.