Job Summary

The Front Office Executive / Guest Relationship Officer is responsible for delivering exceptional guest service by welcoming guests, assisting with inquiries, maintaining positive guest relationships and coordinating with internal departments to ensure a smooth and memorable guest experience. The ideal candidate should have excellent communication skills, a professional personality and a strong customer service attitude.

Key Responsibilities

1. Warmly welcome and greet guests upon arrival.

2. Assist guests with general inquiries and provide accurate information regarding casino services, facilities and promotions.

3. Build and maintain positive relationships with guests to ensure excellent customer satisfaction.

4. Handle guest requests professionally and coordinate with concerned departments for timely assistance.

5. Assist VIP and regular guests with personalized service whenever required.

6. Maintain guest records, feedback and other front office documentation accurately.

7. Address guest concerns politely and escalate issues to the immediate supervisor when necessary.

8. Ensure the reception and guest service area remains neat, organized and welcoming.

9. Maintain knowledge of company policies, events, promotions and operational updates.

10. Attend departmental meetings, training sessions and perform other duties assigned by management.

    Training & Placement

    • Training Location: Kathmandu

    • Final Placement: Bhairahawa Branch

    • Selected candidates will receive professional training in Kathmandu to prepare them for their assigned responsibilities. Upon successful completion of training, candidates will be placed at the Bhairahawa branch.

    Note:

    Duty Hour: 8 Hours

    Working Days: 6 Days a week

    Freshers are highly encouraged to apply.