| खाली पद | : | 2 people |
| स्थान | : | Pulchowk, Lalitpur, Bagmati Province |
| तलब | : | NRs. 30,000.00 - 40,000.00 Monthly |
| लिङ्ग | : | प्राथमिकता छैन |
| शिक्षा | : |
Bachelor's Degree (आवश्यक)
|
| कामको श्रेणी | : | मध्य श्रेणी |
| कामको प्रकार | : | पुरै समय |
| सिफ्ट | : | दिन |
कामको अनुभव
| : |
4 Years (आवश्यक)
|
| कागजातहरू | : | Citizenship , CV |
प्राविधिक सीपहरु:
राम्राे संग कुराकानी गर्न सक्ने ग्राहक सेवा व्यवस्थापन कौशल संगठनात्मक ज्ञान Multitaskingव्यक्तिगत गुणहरू:
Presentable Well dressed Positive Attitude कडा परिश्रमकार्य मानकहरू:
Good interpersonal skills Communication कम्प्युटर ज्ञान उच्च संगठितआवश्यक ज्ञान:
एमएस अफिस Well wriiten and spoken English Hospitality Industry ग्राहक सेवासुविधाहरू:
कम्पनी सम्झौता अनुसारMAJOR DUTIES & KEY RESPONSIBILITIES:
Oversee front office operations (e.g. complaint handling, communication, night audit, guest profiling).
Check lobby and lounge areas, for cleanliness.
Oversee check-in and check-out procedures, including reservations, room allocation, financial transactions etc.
Ensure customer satisfaction through promoting excellent communication; respond to customer complaints tactfully and professionally
Analyze customer feedback and online reviews and suggest ways to improve ratings.
Analyze staff evaluations and feedback to improve the customer’s experience.
Recommend local tourist spots, including places to dine, shop and sight-see.
Handle all social media and direct guest queries.
OTA, channel manager and direct booking engine management: Opening and closing inventory, reservations and guest handling across all OTA platforms.
Be up to date with market rates and trends.
OTHER SPECIFICATION:
Bachelor’s degree in hotel management with minimum 4 years of experience in Front Office department.
Proficiency in English.
Duty Meal and Uniform is provided.