Front Office Executive
A Renowned Hotel

अन्तिम मिति:   2023 Feb 07

खाली पद : 2 people
स्थान : Pulchowk, Lalitpur, Province No. 3
तलब :
NRs. 30,000.00 - 40,000.00 Monthly
लिङ्ग : प्राथमिकता छैन
शिक्षा :
Bachelor's Degree (आवश्यक)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : दिन
कामको अनुभव
:
4 Years (आवश्यक)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Customer service Organizational skill Multitasking Communication

व्यक्तिगत गुणहरू:

Presentable Well dressed hard working Positive Attitude

कार्य मानकहरू:

Computer Knoweledge Communication Good interpersonal skills Highly Organised

आवश्यक ज्ञान:

MS Office Well wriiten and spoken English Hospitality Industry Customer service

सुविधाहरू:

As per Company Agreement
कामको विवरण
  • MAJOR DUTIES & KEY RESPONSIBILITIES:

    1. Oversee front office operations (e.g. complaint handling, communication, night audit, guest profiling).

    2. Check lobby and lounge areas, for cleanliness.

    3. Oversee check-in and check-out procedures, including reservations, room allocation, financial transactions etc.

    4. Ensure customer satisfaction through promoting excellent communication; respond to customer complaints tactfully and professionally

    5. Analyze customer feedback and online reviews and suggest ways to improve ratings.

    6. Analyze staff evaluations and feedback to improve the customer’s experience.

    7. Recommend local tourist spots, including places to dine, shop and sight-see.

    8. Handle all social media and direct guest queries.

    9. OTA, channel manager and direct booking engine management: Opening and closing inventory, reservations and guest handling across all OTA platforms.

    10. Be up to date with market rates and trends.

    OTHER SPECIFICATION:

    1. Bachelor’s degree in hotel management with minimum 4 years of experience in Front Office department.

    2. Proficiency in English.

    3. Duty Meal and Uniform is provided.

यस समयमा कुनै समान कामहरू उपलब्ध छैन