Supervise daily front desk operations and ensure smooth workflow

Manage check-in, check-out, reservations, and guest services efficiently

Train, mentor, and schedule front desk staff

Maintain high standards of customer service and professionalism

Handle guest complaints and resolve issues promptly

Monitor staff performance and provide regular feedback

Coordinate with housekeeping, maintenance, and other departments for seamless operations

Maintain records of guest interactions, reservations, and billing

Ensure adherence to hotel policies, procedures, and safety standards

Assist HR Manager in recruitment, onboarding, and staff management for the front desk

Generate reports on occupancy, guest feedback, and front desk performance

Implement and maintain SOPs to enhance efficiency and guest satisfaction

Note:

Working day: 6 day in a week.

Duty time: 9 hours.

Benefit: Only Food, SIM and Recharge, Dashain Bonus, Health Insurance, other.