Greet guests and visitors warmly upon arrival and provide friendly, professional assistance.

Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.

Manage check-in and check-out procedures efficiently using reservation or registration systems.

Maintain an organized and clean reception area at all times.

Handle customer complaints or issues and escalate them when necessary.

Schedule appointments, meetings, or reservations accurately.

Verify guest information, process payments, and maintain accurate records.

Communicate effectively with other departments to ensure smooth daily operations.