Greet and welcome guests warmly upon arrival, ensuring a friendly and professional first impression.

Handle check-in and check-out procedures efficiently while maintaining accuracy in guest records.

Manage room reservations, cancellations, and inquiries through phone, email, or in person.

Provide information about resort facilities, services, local attractions, and activities.

Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.

Handle guest complaints or requests promptly and ensure quick resolution to maintain satisfaction.

Process payments, maintain accurate billing records, and ensure proper cash handling procedures.

Maintain a neat, organized, and welcoming front desk area that reflects the resort’s standards.