Key Responsibilities:

1. Greet and welcome guests in a professional and courteous manner, ensuring a positive first impression.

2. Handle guest check-in and check-out procedures efficiently while maintaining accurate records and documentation.

3. Manage room reservations, respond to guest inquiries, and provide information about hotel facilities and services.

4. Answer telephone calls, respond to emails, and direct guest requests to the appropriate departments.

5. Process payments, issue invoices, and maintain accurate records of guest accounts and transactions.

6. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.

7. Address guest complaints and requests professionally, ensuring high levels of customer satisfaction and service excellence.

   Note:

   Duty Hour: 6 AM - 4 PM

   The candidate must be proficient in spoken English.