1. Welcome patients and visitors, serving as the first point of contact.

2. Register patients, update personal information, and process test requests.

3. Schedule appointments and maintain appointment records.

4. Respond to phone calls, emails, and walk-in inquiries regarding services and procedures.

5. Handle billing, payments, invoice generation, and receipt issuance.

6. Coordinate with laboratory and medical teams to ensure smooth patient flow.

7. Maintain records, perform data entry, and oversee front desk administration.

8. Ensure patient confidentiality and compliance with organizational policies.

Requirements:

• Bachelor's degree in Healthcare Administration or a related field (preferred).

• Prior experience in healthcare, diagnostic laboratory reception, or customer service.

• Strong communication, interpersonal, and problem-solving skills.

• Proficiency in MS Office and healthcare management software.

• Ability to multitask and work efficiently under pressure.

Shift Schedule (Must be available for both shifts):

• Morning Shift: 7:00 AM – 1:30 PM

• Evening Shift: 1:30 PM – 8:30 PM