Greet guests and visitors with a warm, professional attitude

Manage room and banquet hall bookings, cancellations, and changes

Answer phone calls and respond to email inquiries promptly

Provide information about hotel services, room rates, and banquet packages

Check guests in and out efficiently using hotel management software

Coordinate with housekeeping and banquet teams for smooth operations

Maintain records of guest information and payments accurately

Handle customer complaints and resolve issues politely and professionally

Support banquet operations by guiding guests and assisting during events

Ensure the front desk and lobby area remain clean, organized, and welcoming

Prepare daily reports related to bookings, occupancy, and events

Follow all hotel policies and ensure guest satisfaction at all times

Note:

Duty time: 8 hours

shiftwise: 10 am to 6 pm | 6 am to 2 pm or 2 pm to 10 pm.

Duty : Should review the hotel website , handle booking of the hotel, handle their Gmail account, reply to customer query regarding booking, english is compulsory , should be multitasking, should handle front desk

Working day: 6 day in a week.