About the job

Position: Front Desk Officer

Level: Mid-Level

Employment Type: Full-Time

Location: Haibung, Melamchi Municipality, Sindhupalchowk

Education Requirement: Postgraduate in Tourism and Hospitality

Experience Required: 2 to 3 Years

Job Overview

The Front Desk Officer will be crucial in ensuring an exceptional guest experience at Prakriti Resort & Organic Farm. This role involves welcoming guests, managing reservations, and ensuring smooth day-to-day operations. The ideal candidate will be highly organised, personable, and committed to providing outstanding customer service in line with our resort's sustainable hospitality values.

Key Responsibilities

• Guest Services & Relations
• Welcome guests upon arrival, and manage check-ins and check-outs efficiently.
• Provide information about the resort’s amenities, activities, and the surrounding area.
• Professionally handle guest inquiries and complaints, ensuring guest satisfaction.
• Reservation Management
• Handle room reservations, cancellations, and modifications through our booking system.
• Coordinate with housekeeping and other departments to ensure room readiness and special requests are met.
• Billing & Payment Processing
• Manage guest billing, process payments, and maintain accurate records of financial transactions.
• Prepare invoices and provide detailed billing information to guests as needed.
• Communication & Coordination
• Serve as the central point of contact for guests, connecting them to various resort services (e.g., transportation, dining, excursions).
• Coordinate with housekeeping, maintenance, and food service departments to ensure smooth operations.
• Administrative Duties
• Maintain front desk logs and records, including guest feedback and requests.
• Prepare daily reports on occupancy, revenue, and guest satisfaction for management review.
• Ideal Candidate Profile

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational skills with an attention to detail.
• Proficiency in reservation software and basic financial systems.
• Ability to work under pressure while maintaining a calm, positive demeanor.