Key Responsibilities:

1. Welcome and greet guests in a warm, professional, and courteous manner.

2. Handle guest check-in and check-out procedures accurately and efficiently.

3. Manage reservations, room assignments, guest inquiries, and requests.

4. Provide information about hotel facilities, services, policies, and local attractions when required.

5. Handle guest complaints and concerns professionally and coordinate with relevant departments for timely resolution.

6. Manage telephone calls, emails, messages, and other front desk communications.

7. Maintain accurate guest records and ensure proper documentation and data entry.

8. Coordinate with housekeeping, food & beverage, and other departments to ensure smooth guest services.

9. Handle billing, payments, and basic cashiering duties as assigned.

10. Maintain a clean, organized, and professional front desk area while ensuring excellent customer service.

Note:

Candidates with prior experience in the hospitality sector will be highly preferred.