About the Role

As a Front Office Associate, you will be the first point of contact for our guests, creating a warm and memorable arrival experience while delivering the highest standards of personalized hospitality. You will manage front desk operations efficiently, ensuring every guest interaction reflects The Postcard's commitment to intuitive and luxury service.

Key Responsibilities:

1. Welcome guests with warmth, professionalism, and genuine hospitality.

2. Manage guest check-ins and check-outs efficiently while maintaining accuracy.

3. Handle reservations, room allocations, and guest preferences.

4. Respond promptly and professionally to guest inquiries, requests, and concerns.

5. Coordinate with Housekeeping, Food & Beverage, Engineering, and other

6. departments to ensure seamless guest experiences.

7. Maintain accurate guest records and update the Property Management System (PMS).

8. Handle guest payments, billing, and cash transactions as per company policies.

9. Promote in-house facilities, experiences, and services to enhance guest satisfaction.

10. Resolve guest complaints with empathy and escalate concerns when necessary.

11. Ensure the reception area is always clean, organized, and welcoming.

12. Follow brand standards, SOPs, and grooming guidelines at all times.

13. Assist in preparing daily reports and maintaining operational records.

    What We Offer

    • Opportunity to work with one of India's leading luxury boutique hotel brands.

    • Learning and career growth opportunities across multiple destinations.

    • Exposure to world-class hospitality standards.

    • Dynamic and collaborative work environment.

    • Competitive compensation and employee benefits.

    Join Us

    If you have a passion for hospitality, attention to detail, and a commitment to delivering memorable guest experiences, we'd love to hear from you and welcome you to The Postcard family.

    Apply Now: [email protected]