Key Responsibilities:

1. Handle Customer Calls – Receive and manage inbound calls professionally, providing quick and accurate information about Pathao’s services.

2. Resolve Customer Issues – Understand customer complaints related to rides, food delivery, parcels, payments, or other services and provide appropriate solutions.

3. Provide Excellent Customer Service – Communicate politely and clearly while ensuring a positive customer experience.

4. Record Call & Complaint Details – Accurately document customer interactions, complaints, actions taken, and resolutions in the CRM/system.

5. Escalate Unresolved Issues – Forward complex or unresolved cases to the appropriate internal team according to Pathao’s SOPs.

6. Follow Up With Customers – Contact customers when necessary to confirm that their issue has been resolved and ensure customer satisfaction.

7. Meet Performance & Quality Targets – Maintain required KPIs, response/resolution times, call quality, attendance, and reporting standards while coordinating with other departments.

   Note:

   Duty Hour: 9Am-5PM or 10AM-6PM

   This job is available for 3 weeks only.

   Candidates must have their own Laptop