के तपाई आवेदन दिन निश्चित हुनुहुन्छ ?
|खाली पद||:||2 people|
|स्थान||:||Jorpati, Kathmandu, Bagmati Province|
NRs. 16,877.00 Monthly
Bachelor's Degree (प्राथमिकता)
|कामको श्रेणी||:||प्रवेश श्रेणी|
|कामको प्रकार||:||पुरै समय|
सुविधाहरू:As per Company Agreement
Help Desk – Service Agents are associates whose primary responsibility is to ensure the customer feel looked after once they enter the banking hall and their service experience expectations are rightly met.
· Engage the customer
· Solve customer queries (including Account-related inquiries)
· Guide the customer to the respective department (based on nature of task)
· Provide information regarding the Bank’s products
· Cross-sell and up-sell the Bank’s products
· The Help Desk Associates will play a vital role in improving customer satisfaction and generating customer loyalty.
· Facilitate positive contact and communication between the customer and the Bank.
· They are the first contact for customers and are hence, responsible for creating a good image of the Bank.
· Shall act as the first point of contact on the customer journey, supporting customers via multiple channels (face to face, telephone, etc.)
· Shall give accurate advice and guidance to customers, where possible resolving enquiries one on [SK1] one basis.
Shall promote a range of additional services, whilst encouraging and coaching customers to self-serve, enabling and encouraging the use of digital channels.