Answer and respond to customer inquiries via phone, email, chat, or in person.

Provide accurate information regarding products, services, and company policies.

Resolve customer complaints and issues professionally and efficiently.

Maintain positive customer relationships through friendly and helpful communication.

Process customer orders, requests, and returns accurately.

Keep records of customer interactions, transactions, and feedback.

Coordinate with internal departments to address customer needs and concerns.

Meet performance targets, such as response time, resolution rate, and customer satisfaction.

Ensure compliance with company procedures and quality service standards.

Continuously update knowledge about products, services, and promotions.

Note:

Duty hours: 8 hrs shift wise.