खाली पद | : | 1 people |
स्थान | : | Putalisadak, Kathmandu, Bagmati Province |
तलब | : | Negotiable |
लिङ्ग | : | प्राथमिकता छैन |
शिक्षा | : |
Bachelor's Degree (प्राथमिकता)
|
कामको श्रेणी | : | वरिष्ठ श्रेणी |
कामको प्रकार | : | पुरै समय |
सिफ्ट | : | नियमित |
कामको अनुभव
| : |
2 Years (प्राथमिकता)
|
कागजातहरू | : | Citizenship , CV |
प्राविधिक सीपहरु:
राम्राे संग कुराकानी गर्न सक्ने लचिलो दबाबमा काम गर्ने क्षमता कम्प्युटर सीप बलियो कार्य र समय व्यवस्थापन क्षमताव्यक्तिगत गुणहरू:
इमानदार स्वच्छता जिम्मेवारी राम्रो तथा सकारात्मक सोचाई भएको तनावपूर्ण वातावरणमा शान्त मन राख्न सक्नेसुविधाहरू:
तलब आपसि समझदारिमाResponsibilities:
Customer Support Management: Lead the customer service team to deliver excellent support to customers, ensuring quick and effective issue resolution.
Complaint Handling: Oversee the resolution of customer complaints related to sales, servicing, or vehicle performance.
Team Training: Train and mentor customer service representatives to enhance their skills and knowledge of products and services.
Customer Retention: Develop strategies to improve customer satisfaction and loyalty, including follow-ups and feedback collection.
Process Improvement: Optimize customer service workflows to enhance efficiency and quality of service.
Collaboration: Work with sales, service, and operations teams to ensure seamless customer experiences.
Reporting: Monitor KPIs, such as response time, resolution rates, and customer satisfaction, and prepare reports for management.
Conflict Resolution: Manage escalated issues, ensuring a positive resolution and maintaining customer trust.
Requirements:
Experience in customer service, preferably in the automotive industry.
Strong leadership and communication skills.
Problem-solving and conflict-resolution expertise.
Knowledge of CRM systems and customer service metrics.
Ability to handle high-pressure situations effectively.
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