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Customer Service Manager
Sajilo Rental Pvt.Ltd

अन्तिम मिति:   2024 Dec 09

खाली पद : 1 people
स्थान : Putalisadak, Kathmandu, Bagmati Province
तलब :
Negotiable
लिङ्ग : प्राथमिकता छैन
शिक्षा :
Bachelor's Degree (प्राथमिकता)
कामको श्रेणी : वरिष्ठ श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : नियमित
कामको अनुभव
:
2 Years (प्राथमिकता)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

राम्राे संग कुराकानी गर्न सक्ने लचिलो दबाबमा काम गर्ने क्षमता कम्प्युटर सीप बलियो कार्य र समय व्यवस्थापन क्षमता

व्यक्तिगत गुणहरू:

इमानदार स्वच्छता जिम्मेवारी राम्रो तथा सकारात्मक सोचाई भएको तनावपूर्ण वातावरणमा शान्त मन राख्न सक्ने

सुविधाहरू:

तलब आपसि समझदारिमा
कामको विवरण

Responsibilities:

  1. Customer Support Management: Lead the customer service team to deliver excellent support to customers, ensuring quick and effective issue resolution.

  2. Complaint Handling: Oversee the resolution of customer complaints related to sales, servicing, or vehicle performance.

  3. Team Training: Train and mentor customer service representatives to enhance their skills and knowledge of products and services.

  4. Customer Retention: Develop strategies to improve customer satisfaction and loyalty, including follow-ups and feedback collection.

  5. Process Improvement: Optimize customer service workflows to enhance efficiency and quality of service.

  6. Collaboration: Work with sales, service, and operations teams to ensure seamless customer experiences.

  7. Reporting: Monitor KPIs, such as response time, resolution rates, and customer satisfaction, and prepare reports for management.

  8. Conflict Resolution: Manage escalated issues, ensuring a positive resolution and maintaining customer trust.

Requirements:

  1. Experience in customer service, preferably in the automotive industry.

  2. Strong leadership and communication skills.

  3. Problem-solving and conflict-resolution expertise.

  4. Knowledge of CRM systems and customer service metrics.

  5. Ability to handle high-pressure situations effectively.

4o


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