Listen to customers’ concerns and handle complaints, returns, and inquiries with patience and professionalism.

Provide detailed explanations of products or services to ensure customer understanding and satisfaction.

Review customer accounts, transactions, and orders, resolving issues efficiently and accurately.

Communicate effectively with customers in-person, via phone, email, chat, or social media.

Collaborate with the sales team to develop improved methods for addressing customer complaints.

Receive orders, calculate charges, and process payments while maintaining accurate records.

Monitor and evaluate customer satisfaction levels, providing feedback to improve service quality.

Escalate complex issues to supervisors when necessary while maintaining a positive customer experience.