Customer relation manager
DayJoy Nepal

अन्तिम मिति:   2024 Jul 22

खाली पद : 1 people
स्थान : Thapathali, Kathmandu, Bagmati Province
तलब :
Negotiable
लिङ्ग : महिला
शिक्षा :
Bachelor's Degree (आवश्यक)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : नियमित
कामको अनुभव
:
2 Years (आवश्यक)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Communication Patience Computer skill Customer Service Accountancy Sales And Marketing Reporting Customer Focused Good English knowledge

व्यक्तिगत गुणहरू:

Honest Polite Loyal and flexibility Hygiene Handle Rejection Good people handling skill

कार्य मानकहरू:

good at Decision making and judgements Working odd hours Highly Organised Detail Oriented Business Support

आवश्यक ज्ञान:

MS Office Must be computer literate should have knowledge in MS word Proficiency in CRM software and Microsoft Office

सुविधाहरू:

Opportunity for professional growth Afternoon Lunch or Khaja Provided By office salary will be discussed in the interview
कामको विवरण
  1. Customer Relationship Management:

    1. Build and maintain strong, long-lasting customer relationships.

    2. Serve as the lead point of contact for all customer account management matters.

    3. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

    4. Customer Service Excellence:

      1. Ensure the timely and successful delivery of solutions according to customer needs and objectives.

      2. Resolve customer complaints quickly and effectively, and follow up to ensure complete resolution.

      3. Develop and implement customer service policies and procedures.

      4. Team Leadership and Development:

        1. Lead, coach, and develop the customer service team to ensure high levels of performance.

        2. Set clear objectives for the customer service team and monitor their performance.

        3. Conduct regular training sessions for team members to enhance their skills and knowledge.

        4. Customer Feedback and Insights:

          1. Collect and analyze customer feedback and data to inform business decisions.

          2. Conduct regular customer satisfaction surveys and share insights with relevant departments.

          3. Identify opportunities for continuous improvement in customer service processes and practices.

          4. Communication and Coordination:

            1. Communicate with customers to understand their needs and expectations.

            2. Coordinate with internal teams to ensure consistent and high-quality service delivery.

            3. Prepare regular reports on customer service metrics and present to senior management.

            4. Strategic Initiatives:

              1. Develop and implement customer retention strategies to reduce churn and increase loyalty.

              2. Work with the marketing team to design customer loyalty programs and other customer engagement initiatives.

              3. Stay updated with industry trends and best practices to maintain a competitive edge in customer service.


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