1. Customer Assistance:

* Greet and assist customers in the GameZone.

* Provide guidance on game selection, gaming settings setup, and controls.

* Respond to customer inquiries and resolve any issues or concerns promptly.

* Help customers navigate through the gaming system and assist with account setups if needed.

2. Technical Issue Reporting:

* Monitor the performance of gaming PCs and other equipment.

* Identify and report any technical issues (e.g., lagging, connectivity, hardware failures) to the technician team for immediate resolution.

* Keep records of issues reported and follow up to ensure they are resolved in a timely manner.

3. Environment Management:

* Ensure the GameZone is clean, organized, and welcoming at all times.

* Maintain a comfortable atmosphere by monitoring the cleanliness of the gaming area, ensuring that gaming consoles, chairs, and other equipment are in good condition.

* Uphold gaming etiquette and safety standards by enforcing rules to maintain a fun and respectful environment.

4. Customer Service Support:

* Handle customer payments, manage bookings, food and beverages order and check-ins/check-outs.

* Explain and promote ongoing promotions, tournaments, or membership packages to customers.

* Provide recommendations and general support to enhance customer satisfaction.

5. Team Coordination:

* Collaborate with the technical team to ensure all gaming equipment is up to date and functioning properly.

* Communicate effectively with team members and management executives to ensure a seamless customer experience.

Qualifications:

* High school diploma or equivalent.

* Previous experience in customer service is preferred.

* Basic understanding of PC hardware and software, particularly gaming systems, is a plus.

* Excellent communication and problem-solving skills.

* Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Key Skills:

* Customer service

* Basic technical troubleshooting

* Team coordination

* Time management

* Strong interpersonal skills

* Basic google sheet and excel knowledge