Job specification

-  10+2 Completed and Bachelor running.

-   Fresher can also apply

-  Experience in the similar role is preferred.

-   Basic Computer knowledge must to have

Job Description

•  Should be able to handle calls.

•  Should be able to handle Customer queries.

•   Should have aptitude to learn as we put the hired staff through training related to insurance.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

•  Call clients and customers to inform them about the company’s new products, services and policies

•   Guide callers through troubleshooting, navigating the company site or using the products or services

•  Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

•  Collaborate with other call center professionals to improve customer service