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CSR
A Reputed Group of Company

अन्तिम मिति:   2023 Feb 19

खाली पद : 2 people
स्थान : Thapathali, Kathmandu, Bagmati Province
तलब :
NRs. 20,000.00 - 25,000.00 Monthly
लिङ्ग : प्राथमिकता छैन
शिक्षा :
Bachelor's Degree (प्राथमिकता)
कामको श्रेणी : मध्य श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : कुनै पनि समय
कामको अनुभव
:
3 Years (आवश्यक)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Previous experience in a customer support role Track record of over achieving quota Familiarity with CRM systems and practices Ability to multi task and manage time Able to read and speak both English and Nepali

व्यक्तिगत गुणहरू:

Good communication skills. hard working Friendly, good communication skill.

कार्य मानकहरू:

Computer Knoweledge Dedicated Communication

आवश्यक ज्ञान:

Customer service Strong communication and customer service skills Customer Focus

सुविधाहरू:

Mobile top ups and data pack SSF Medical Insurance Festival Bonus Attractive salary package Fuel Benefits
कामको विवरण
  • Responsibilities

     Manage large amounts of inbound and outbound calls in a timely manner

     Identify and assess customers’ needs to achieve satisfaction

     Build sustainable relationships and trust with customer

     Follow communication “scripts” when handling different topics

     Identify customers’ needs, clarify information, research every issue and provide solutions and/or

    alternatives

     Seize opportunities to upsell products when they arise

     Build sustainable relationships and engage customers by taking the extra mile

     Keep records of all conversations in our call center database in a comprehensible way

     Frequently attend educational seminars to improve knowledge and performance level

     Provide accurate, valid and complete information by using the right methods/tools

     Meet personal/customer service team sales targets and call handling quotas

     Handle customer complaints, provide appropriate solutions and alternatives within the time

    limits; follow up to ensure resolution

     Follow communication procedures, guidelines and policies

     Take the extra mile to engage customers

     Meet personal/team qualitative and quantitative targets

    Important Requirement: Candidates must be able to work any shift ( 6AM-2PM, 2PM- 10PM & 10PM-

    6AM)


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