Key Responsibilities:

1. Call Handling:

   1. Answer incoming calls from prospective and current students, providing information about courses, schedules, fees, and admissions.

   2. Address student queries promptly, professionally, and empathetically, ensuring clarity in communication.

   3. Record and track call information, student details, and outcomes in the institute’s CRM system.

   4. Follow up on leads and inquiries, ensuring students receive the necessary support and information to proceed with their education plans.

2. Counseling and Guidance:

   1. Provide one-on-one counseling to prospective students, helping them select the most suitable training programs based on their career goals, interests, and qualifications.

   2. Advise students on course options, career pathways, certification requirements, and potential job outcomes after completing the program.

   3. Assist students in the application process, explaining prerequisites, documentation, and deadlines.

   4. Offer emotional support and motivation to students who may have concerns or anxieties about their education or career path.

3. Student Admissions Support:

   1. Guide prospective students through the admission process, from inquiry to enrollment.

   2. Collect and verify required documents, including application forms, educational records, and identification.

   3. Explain course structures, payment plans, and available financial aid options (if applicable).

   4. Coordinate with the admissions team to ensure smooth registration and onboarding processes.

4. Follow-Up and Retention:

   1. Follow up with prospective students after initial contact to answer additional questions and encourage enrollment.

   2. Reach out to current students to ensure satisfaction with courses, address any concerns, and provide guidance as needed.

   3. Track student progress and identify those in need of additional academic support, offering resources or referrals to tutoring or study programs.

5. Customer Relationship Management (CRM):

   1. Maintain accurate records of student inquiries, counseling sessions, and follow-up activities using the institute’s CRM or student management system.

   2. Provide regular reports on call volumes, student progress, and common inquiries or issues that arise.

6. Administrative and Support Duties:

   1. Assist in organizing events, webinars, or open days for prospective students.

   2. Prepare informational materials and FAQs related to courses, admissions, and student services.

   3. Support the marketing team by providing feedback on student needs and interests, contributing to content creation for outreach campaigns.

7. Collaboration and Coordination:

   1. Work closely with faculty, admissions, and other departments to ensure smooth communication and accurate information is provided to students.

   2. Collaborate with career services to provide career counseling, job placement information, and internship opportunities for students.

8. Compliance and Confidentiality:

   1. Adhere to the institute’s policies and procedures for handling student data and confidential information.

   2. Ensure compliance with regulatory standards for student counseling, admissions, and data management.

Qualifications:

1. Education:

   1. Bachelor’s degree in Education, Counseling, Psychology, or a related field.

   2. Additional certifications in counseling, student services, or related areas are a plus.

2. Experience:

   1. Previous experience in counseling, call handling, or customer service, preferably in an educational or training institute setting.

   2. Knowledge of training programs, certifications, and industry trends is an advantage.

3. Skills:

   1. Strong verbal and written communication skills with the ability to explain complex information clearly.

   2. Active listening and empathetic approach to addressing student concerns.

   3. Familiarity with CRM systems or student management software.

   4. Ability to multitask, manage high call volumes, and prioritize tasks efficiently.

   5. Basic knowledge of Microsoft Office Suite (Excel, Word, etc.).

   6. Ability to work effectively both independently and as part of a team.