Building and maintaining relationships with international clients and key personnel within customer companies.

Conducting business reviews to ensure clients are satisfied with their products and services.

Alerting the sales team to opportunities for further sales within key clients.

Letting customers know about other products the company offers.

Attending meetings with clients to build relationships with existing accounts.

Achieving client relationship targets and KPI’s as set by the Head of Sales.

Escalating and resolving areas of concern as raised by clients.

Carrying out client satisfaction surveys and reviews.

Monitoring company performance against service level agreements and flagging potential issues.

Generating leads to the process of sales and following up on progress.

Need to handle social sites of the company

needs to work as an social media handler as well.

Liaising with internal departments to ensure client needs are fulfilled effectively.