Client Support: Assist clients by responding to queries, resolving complaints, and providing necessary information in a timely and professional manner.

Communication: Serve as the first point of contact for clients, answering calls, emails, and chat inquiries.

Documentation: Maintain accurate records of client interactions, feedback, and issues in the company’s CRM system.

Follow-up: Proactively follow up with clients to ensure their needs are met and issues are resolved effectively.

Issue Resolution: Work closely with internal teams to resolve complex client issues and escalate matters to higher management when necessary.

Scheduling & Coordination: Help schedule meetings, product demos, and other client-facing activities.

Reporting: Prepare regular reports on client interactions, trends, and issues for review by senior management.

Product Knowledge: Stay informed about the company's products and services to provide accurate information and recommendations to clients.

Client Retention: Assist in initiatives aimed at client retention, improving satisfaction, and building long-term relationships.