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Call Centre Representative
Rojgari Services- Project
तलब : NRs. 10,000.00 - 15,000.00 Monthly
स्थान : New Baneshwor,31 Kathmandu, Kathmandu, Province No. 3
खाली पद : 10
अन्तिम मिति : 2022-01-09 11:50:43
कामको श्रेणी : प्रवेश श्रेणी
सिफ्ट : कुनै पनि समय
कामको प्रकार : पुरै समय

लिङ्ग : पुरुष
उमेर : प्राथमिकता छैन
शिक्षा : +2 / Intermediate Pass (आवश्यक)
कामको अनुभव : 1 Years (आवश्यक)
सीपहरु :
Fluent English Customer service Communication Sales
व्यक्तिगत गुणहरू :
Good communication s.. Honest Presentable कुनै पनि समय
आवश्यक ज्ञान :
Computer literacy Well wriiten and spo..

दुई पांग्रेको आवश्यकता : होईन
सुविधाहरू :
As per government rules
कागजातहरू : Citizenship , CV
कामको विवरण
  1. Responsible for managing large amounts of inbound and outbound calls in a timely manner.

  2. Responsible for providing customers with product and service information over the phone.

  3. Responsible for ensuring timely and accurate customer service.

  4. Responsible for handling complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  5. Responsible for preparing reports by collecting, analyzing, and summarizing information.

  6. Responsible for maintaining client confidence and protecting operations by keeping information confidential.

  7. Responsible for maintaining the KPIs, shifts schedules defined by the Team Head.

  8. Responsible for coordinating with different departments and accomplishing to provide customer service and meeting the set targets.

  9. Responsible for following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

  10. Responsible for maintaining customer feedback and providing to the needful when required.

  11. Responsible for ensuring proper recording and closure of all issues.

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