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Call Centre Representative
Rojgari Services- Project

अन्तिम मिति:   2022 Jan 09

खाली पद : 10 people
स्थान : New Baneshwor,31 Kathmandu, Kathmandu, Bagmati Province
तलब :
NRs. 10,000.00 - 15,000.00 Monthly
लिङ्ग : पुरुष
शिक्षा :
+2 / Intermediate Pass (आवश्यक)
कामको श्रेणी : प्रवेश श्रेणी
कामको प्रकार : पुरै समय
सिफ्ट : कुनै पनि समय
कामको अनुभव
1 Years (आवश्यक)
कागजातहरू : Citizenship , CV

प्राविधिक सीपहरु:

Fluent English Customer service Communication Sales

व्यक्तिगत गुणहरू:

Good communication skills. Honest Presentable Flexible

आवश्यक ज्ञान:

Computer literacy Well wriiten and spoken English


As per government rules
कामको विवरण
    1. Responsible for managing large amounts of inbound and outbound calls in a timely manner.

    2. Responsible for providing customers with product and service information over the phone.

    3. Responsible for ensuring timely and accurate customer service.

    4. Responsible for handling complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

    5. Responsible for preparing reports by collecting, analyzing, and summarizing information.

    6. Responsible for maintaining client confidence and protecting operations by keeping information confidential.

    7. Responsible for maintaining the KPIs, shifts schedules defined by the Team Head.

    8. Responsible for coordinating with different departments and accomplishing to provide customer service and meeting the set targets.

    9. Responsible for following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

    10. Responsible for maintaining customer feedback and providing to the needful when required.

    11. Responsible for ensuring proper recording and closure of all issues.

यस समयमा कुनै समान कामहरू उपलब्ध छैन